Last updated: 18 August 2026
This Privacy Policy explains how xVisual, a trading name of Lethubs Properties Ltd, collects, uses, stores and protects personal information.
Lethubs Properties Ltd is registered in England and Wales under company number 16547405, with its registered office at 128 City Road, London, England, EC1V 2NX.
This policy applies when you visit our website, contact us, create an account, make a booking or use our services.
1. Information We Collect
Depending on how you interact with xVisual, we may collect information including your name, email address, telephone number, company or agency name, billing information, property address, booking details, appointment information, services ordered, messages and communications with us, account information, payment and invoice information, website usage information, IP address, browser and device information and cookie information.
When providing property media services, we may also create photographs, videos, floor plans and virtual tours relating to a property.
2. How We Use Your Information
We may use your information to manage enquiries, process bookings, provide our services, arrange appointments, communicate with clients, deliver completed property media, manage client accounts, process payments, create and manage invoices, provide customer support, maintain business records, improve our website and services, protect our systems, prevent fraud or misuse, comply with legal obligations and send marketing communications where permitted.
3. Our Lawful Bases for Processing
We may process personal information where it is necessary to provide a service you have requested or fulfil a contract with you.
We may also process information where it is necessary for our legitimate business interests, provided those interests do not override your rights.
Certain information may be processed or retained where necessary to comply with legal, accounting, taxation or regulatory obligations.
Where consent is required, we will ask for your permission.
Where processing is based on consent, you may withdraw your consent at any time.
4. Property Photography and Personal Information
Our services involve photographing residential and commercial properties.
Clients and property occupants should remove confidential documents, private photographs, personal information and other items they do not wish to appear in property marketing material before the appointment.
We aim to avoid unnecessarily capturing identifiable individuals when producing property marketing content.
If you believe personal information has unintentionally appeared in media produced by xVisual, please contact us.
5. Who We May Share Information With
We may use trusted third-party service providers to help operate our business.
These may include website hosting providers, client portals, booking systems, cloud storage services, file delivery providers, payment processors, accounting and invoicing services, email and communications providers, photography and video processing services, virtual-tour platforms, 3D property-tour platforms, website analytics providers and IT or security services.
We only share information that is reasonably necessary for these providers to perform their services.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
6. International Data Transfers
Some technology providers used by xVisual may store or process information outside the United Kingdom.
Where required, appropriate safeguards will be used to protect personal information when it is transferred internationally.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time may depend on whether you remain an active client, the type of service provided, whether media needs to remain available for download, accounting or taxation requirements, legal obligations, complaints or disputes and legitimate business record-keeping requirements.
When information is no longer reasonably required, we will delete it, anonymise it or securely dispose of it where appropriate.
8. Marketing Communications
Where permitted, we may contact existing or prospective clients about xVisual services that may be relevant to them.
You can ask us to stop sending marketing communications at any time.
You can do this by using an unsubscribe option where provided or by contacting us.
Email: HELLO@XVISUAL.UK
9. Cookies
Our website may use cookies and similar technologies for website functionality, security, analytics, preferences and other purposes.
Where consent is required, optional cookies will only be used in accordance with the choices you make through our cookie consent system.
Please see our Cookie Policy for more information.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no online system or method of electronic storage can guarantee complete security.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to request access to your personal information, ask us to correct inaccurate information, ask us to delete certain information, request restriction of certain processing, object to certain processing, request transfer of certain information or withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at:
Email: HELLO@XVISUAL.UK
We may need to verify your identity before completing certain requests.
12. Complaints
If you have concerns about how xVisual uses your personal information, please contact us first so that we can investigate.
You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
xVisual is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any external service you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The latest version will always be available on our website.
Contact Us
xVisual
A trading name of Lethubs Properties Ltd
Company number: 16547405
128 City Road
London
EC1V 2NX
United Kingdom
Email: HELLO@XVISUAL.UK
Property media for estate agents,
landlords and developers.